Refund policy

Effective Date: 2026-02-23

1. Overview

At BAHP Waypoint (DBA Roam Ready Roadgear), we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through roamreadyroadgear.com.

Summary

Region: Lower 48 United States
Return window: 30 days total, but damage must be reported within 48 hours of delivery
Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
Return shipping: Customers are responsible for return shipping costs for change-of-mind returns (e.g., no longer needed, ordered wrong item, doesn’t fit, etc.). Customer is not responsible for return shipping costs if the item is defective, damaged on arrival, or the incorrect item.
Restocking fee: 25% of the product price for approved returns

2. Contact Information

To start a return or report damage, contact our customer service team:

Email: support@roamreadyroadgear.com
Phone:
(682) 432-9195
Address: Roam Ready Roadgear,
15621 Bovis Way, #2225, Fort Worth, TX, 76177, United States

Hours: Monday to Friday, 9 AM to 5 PM CST

3. Eligibility for Returns

3.1: Returns are accepted under the following conditions:

The item arrived damaged, defective, or incorrect
The customer requests a return within the policy window for an item that is new, unused, uninstalled, and in original packaging with all accessories.
The damage or issue was reported within 48 hours of delivery
The product is returned within 30 days of delivery
The item is unused and includes all original packaging and accessories

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

3.2 Dealer & B2B Shipments:

While we offer a 30-day return window for most retail items, Dealer Solutions builds are final sale. Once a Build Kit has been unsealed or installation has commenced, it is ineligible for return. Any approved returns for unopened Dealer inventory are subject to a 25% restocking fee. Please refer to Section 5 of the Master Upfit Partnership Agreement for full details.

4. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Include:

Your order number
Photos clearly showing the damage or issue
A brief description of the problem

We will review the information and, if approved, provide instructions and a prepaid return label.

5. Return Shipping and Fees

Eligible returns for damaged/defective/incorrect items (outlined in Section 3) include a prepaid shipping label after you contact us and we review your request. Please use the provided label and ship the item within 7 days after approval. For eligible change-of-mind returns (e.g., ordered wrong item, doesn’t fit, no longer needed), the customer is responsible for return shipping labels and costs.

Restocking Fee:

A 25% restocking fee applies to change-of-mind returns and will be deducted from your refund total. Exchanges for the same item will not incur a restocking fee. For returns due to a defective item, damage on arrival, or an incorrect item, a restocking fee may still apply based on the product and supplier; however, if your claim is approved, we will cover the restocking fee so it is not deducted from your refund.

If you send an item back without using the label provided to you, we may not reimburse you for shipping costs.

6. Refunds and Replacements

After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
Refunds are issued to the original payment method within 14 days after we receive the return
If you prefer, we can send a replacement item instead of a refund

7. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.

8. Non-Returnable Items

We cannot accept returns for:

Items reported after 48 hours of delivery
Items damaged due to misuse or neglect
Personalized, custom-made, or perishable goods

9. Cancellations

Orders may be canceled before shipment for a full refund
Once shipped, cancellations are not possible. You must follow the return process outlined above.